How to fix WiFi Calling not working on Android


How to fix WiFi Calling not working on Android

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This guide will show you exactly what you should do if WiFi Calling is not working on Android. WiFi calling is a significant advancement in communication technology, which has fundamentally changed the way we communicate with others by enabling users to make and receive calls using a WiFi connection instead of the traditional cellular network. This technology harnesses the power of the Internet to facilitate voice communication, providing a useful alternative, especially in areas with weak or no cellular signal.

Despite its intrinsic advantages, WiFi calling is not exempt from occasional issues, particularly on Android devices. These issues may manifest as dropped calls, poor audio quality, or, in some cases, the feature may fail to work altogether. It can be really frustrating to encounter such issues, especially when you depend on this feature for your communication needs.

Quick reference links

  1. Check WiFi
  2. Check your internet connection
  3. Update your phone
  4. Reset network settings
  5. Contact your carrier
  6. Do a factory reset

But do not worry! This guide is specifically designed to help you navigate these issues. It’s packed with a comprehensive set of the most common troubleshooting steps, each clearly detailed to help you identify and correct issues that hinder the normal functioning of the WiFi calling feature. So, if you are facing WiFi connection issues on your Android device, rest assured, you are in the right place. By following this guide, you are well on your way to resolving these issues and enjoying smooth WiFi calls again.

1. Check that WiFi calling is enabled

Your first step should be to check if the WiFi calling feature is enabled on your device.

  1. Open your phone app: Tap on the phone icon from your home screen or app drawer.
  2. Access the settings menu: Tap the three-dot menu (also known as the “hamburger menu”) in the upper-right corner of your screen and select “Settings” from the drop-down menu.
  3. Find WiFi Calling: The location of this setting may differ depending on your device manufacturer. It’s usually under Calls or Advanced Communication. Click on it.
  4. Enable WiFi connection: If WiFi calling is not already enabled, turn it on.
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2. Check your internet connection

The WiFi calling feature is highly dependent on your internet connection. So, make sure that your WiFi connection is stable. You can check the internet speed of your WiFi using various online tools. If the speed is slow or unstable, consider resetting your router or contacting your internet service provider.

3. Update your device

Sometimes, an outdated system can cause issues with various features, including WiFi connectivity.

  1. Open your device settings: This can be done by swiping down from the top of the screen and tapping the gear icon, or you can find the Settings app in the app drawer.
  2. Scroll down and tap on “System”: Then find and click on “System Update”.
  3. Check for updates: If an update is available, tap Download and Install.

Updating your device ensures that it’s running the latest software, which often includes bug fixes and feature improvements.

4. Reset network settings

If you tried the steps above and it didn’t work, resetting network settings might help. Please note that this will delete all saved WiFi networks and Bluetooth pairing.

  1. I open Settings: You can do this by swiping down from the top of the screen and tapping the gear icon or finding the Settings app in the app drawer.
  2. Scroll down and tap on “System”: Then tap on Reset Options.
  3. Reset network settings: Tap on “Reset WiFi, Mobile & Bluetooth” or “Reset Network Settings”, then confirm.

After resetting the network settings, reconnect to WiFi and try to enable WiFi calling again.

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5. Contact your carrier

If the above steps don’t solve your problem, your cellular carrier may be able to help you. Not all carriers support WiFi calling, and even those that do may have specific requirements or settings. Contact your carrier’s customer service department and ask for assistance in enabling WiFi calling on your device.

6. Factory reset

If none of the above solutions work, you might consider doing a factory reset as a last resort. Remember that a factory reset will erase all data on your device, so it is imperative that you back up any important files, photos, or information before proceeding.

  1. I open Settings
  2. Scroll down and tap on “System”
  3. Click on “Reset Options”: Next, select “Erase all data (factory reset)”.
  4. Confirm the reset: Click on “Erase All Data”. You may need to enter your PIN, password, or pattern to continue.

Once the reset is complete, you will need to set up your device as new. Remember to enable WiFi calling and check if it works properly.


While WiFi calling is a convenient feature, like any technology, you may run into issues once in a while. The steps in this article will help you solve most of the WiFi connection issues on your Android device. Remember, if you are unable to resolve the issue, it is always a good idea to reach out to your service provider for additional assistance. We hope you find our guide on how to fix WiFi Calling not working on Android helpful, if you have any comments, questions or suggestions, please let us know in the comments section below.

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Image credit: Daniel Romero

Filed under: Android News, Guides, Mobile Phone News

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